Refund & Return Policy
Naturally, we love to see you shine, so it should come as no surprise that we take your happiness and satisfaction seriously.
If you are not happy with a recent purchase, we will do our best to put a smile back on your face.
Here are the situations that may cause disputes:
Item not received:
Delivery on the way:
1.Parcel seized by customs: It is buyer's duty to do customs clearance. So, you should contact the customs office to take your parcel once it has been seized. Please feel free to contact us If you need any documents to clear customs(such as invoice) .
2.Status of shipment stagnated for a long time: If status of the parcel stagnated for a long time, we advise you to contact your local DHL to check it for you, at the same time, we will ask our shipping agent to figure out what happened to your parcel. You can keep in touch with us until the parcel is delivered successfully.
1.If the parcel is delivered unsuccessfully because of wrong address offered by buyer. We are not responsible for any loss caused
2.If the parcel is sent to a wrong address or lost by the shipping company, we can resend the parcel to you or offer you a refund. Item not as described: You are encouraged to open the parcel to check the item once it is delivered to your house. You should contact us within 15 days if you are not satisfied with the item.
Return/refund for no reasons
If you want to return an item without any quality problem for exchange within 15 days once it is received, please send an email to this email address with your order number return entitled: [email protected] we will offer you the return address. Buyer have to Pay Return shipping Fee. Return/refund for quality problems, please send us an email with your order number entitled if the item you received has any quality problem. such as: wrong color, wrong size, wrong style, and so on. It will be better if you can attach a picture of the packing box containing the shipping information and a picture of the item you received in the email. We will look into the case once we receive your email, then offer you a resolution.
1.If you want to return it within 15 days, please keep the item in original factory condition, as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut. Items that have been used, washed, or altered will no longer be eligible to return.
What does "returned in the original condition" mean?
✓ Hair has NOT been washed, conditioned, installed, colored, bleached or worn.
✓ Ties have NOT been cut and the hang tag is attached.
Should I contact you before Return My Parcel?
Yeah, sweetie, we will add notes to your order before package being returned, so please do not return the parcel before contacting us. For any returns, you must contact customer service department to obtain Confirmation#. Once the returned package is received & inspected, your refund will be processed and automatically applied to your original payment account in 48hrs.
Once the return has been authorized with given Confirmation#. Assigned returned item(s) will be allowed to be returned for refund. Please include your email address, Order Number, Confirmation Number by our customer services.
We can cancel the order for you if you contact us in time after your purchase.
1. If you contact us within 24 hours after your payment processed
2. Orders cannot be cancelled once parcel has shipped or once factory has begun customizing hair extensions.
Note: If requesting for exchange or cancel your order, you shall first contact us by service email: [email protected]. We will not provide any exchange or return on hairs returned without our permission, and all loss will be afforded by customers.