Shipping and Payment
We proudly ship worldwide
Standard processing time is between 3-6 business days, Monday through Friday 10am to 6pm PST. We do not process on the weekends or holidays. Processing times are NOT included in the delivery time. Please plan accordingly.
Although we try to get your hair to you as fast as humanly possible, please don’t order hair less than 48 hours before you need it! It's always best to give yourself at least a 3 week cushion before you need it to avoid any unforeseen circumstances that may delay delivery.
We always ship from warehouses located in CA, USA or China. USA customers orders always ship out from USA by USPS or UPS., unless there is no stock, we will ship out from China. Other country orders will ship out from China, by DHL or Fedex. We offer express shipping for USA in stock items, if your order is urgent, please call us to pay extra $35 for OVERNIGHT SHIPPING, it usually takes 1-3 business days to arrive.
- We don't process orders on Weekends. Shipping companies does not ship on Sundays. Please choose the right shipping method when you order after Friday.
- Processing & shipping times may be extended during sales & holidays.
- Discounts cannot be applied or changed after you've made your purchase.
- Discounts Code only can applied on Regular Price Products.
- Multiple discounts cannot be applied to orders.
Please make sure to enter the correct shipping address – street number and name, apartment or suite number, city, state, and zip code. We are not liable for packages that are sent to the wrong address when the address information is entered incorrectly.
Here’s everything you need to know about our Exchange Policy:
We take your happiness and satisfaction seriously.
If you are not happy with a recent purchase, we will do our best to put a smile back on your face
Click here for a Detailed Explanation of our Exchange Policy.
Maybe you got cold feet, maybe it’s not the right color, maybe you were thinking of another texture. We get it, stuff happens. And yes, we sometimes make mistakes, too. If we’ve sent you the wrong hair length or texture, we’ll exchange it at our cost.
- Customer Service Line: (909)-977-6111 Mon-Fri 10 AM - 6 PM PST
- Email us your Name & phone number if you have trouble during checking out, our customer service team will get back to you.
- Send message on live chat.
- Just feel free to contact us for any question! We are always here to help!